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The Italian National Centre for Information Technologies in Public Administration (CNIPA) operates within the Presidency of the Council of Ministers in order to implement policies from the Minister for reforms and innovation in Public Administration. The growing need for CNIPA to communicate effectively with its users has resulted in the requirement for a single flexible infrastructure to converge data and telephony. CNIPA implemented the Avaya IP telephony and unified messaging solutions in order to strengthen communication methods for its 250 telephone users at its head office in Rome.
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