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Codeware Inc., established in 1985, is a specialized niche player focused exclusively on providing comprehensive software for the design and analysis of ASME Section VIII vessels and exchangers. Its online knowledgebase resource was not very useful. Also, users could not find the information they were looking for because the searching algorithm could not produce relevant responses. Codeware deployed Google Site Search which helped the company manage its technical support load. By providing better knowledgebase search results, customers are able to find solutions to their issues immediately.
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