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The Generali Group is one of the most significant participants in the global insurance and financial products market. Their challenges are Customer satisfaction lowered because of difficulty contacting agents, productivity and speed of execution hampered by lack of effective collaboration tools and M&A activities impeded by high cost of travel and inadequate collaboration tools. They chose Cisco to overcome these challenges. The results of deploying the Cisco solutions were Reengineered and technology-enabled processes improved, new Cisco IP telephony platform enabled unified communications and high-speed video-conferencing system cut costs.
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