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COLT Telecom, a Pan European fixed line telecoms operator with operations in 13 countries, was faced with its legacy billing system fast becoming obsolete. It needed to not only replace the system with one that could consolidate its billing processes, but also drive forward operational effectiveness. Using Capgemini's knowledge of the Telco billing market, and in particular the key vendors, a long list of potential solution providers was prepared before being short-listed to 8. This was further reduced by a number of key criteria. Management at COLT appreciated the collaborative style of working demonstrated by Capgemini. Vendor selection was achieved within desired time scales, and effective stakeholder management ensured good buy-in from the business for the selected vendor as well as the implementation approach.
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