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Executive Summary

When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service management, its focus was confined to the infrastructure of the company's Information Systems (IS) organization. Lubrizol Corporation wanted to implement ITIL/ITSM-based framework for technology services in timely and cost-effective manner. As a solution the company leveraged proven ITIL/ITSM methodology and tools.

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