Comet Drives Efficiency and Improves Customer Service With Routing and Scheduling Software

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Executive Summary

Comet wanted to replace legacy routing system which is no longer being developed by suppliers and is becoming obsolete and save 3% on all fuel bills by reducing the distance traveled by team of 450 field service engineers and 300 delivery drivers. The challenge was to ensure that the replacement scheduling tool is able to fulfill future customer propositions to improve overall customer service and to ensure it stays at the forefront of the market and expand the reach of computerized scheduling from home delivery to after-sales services, encompassing complex allocation of engineers based on more than 30 skill sets. Comet implemented Oracle Real-Time Scheduler to plan and schedule 1.3 million home deliveries and 750,000 after-sales service visits across the United Kingdom each year.

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