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At Hertfordshire County Council many of their staff work in the social care field and are not always in the office. They are frequently out visiting clients or at meetings, and it is often more convenient for them to drop into one of their other sites to work or divert calls to a mobile, so they wanted a telephone system that could accommodate this in a user-friendly way. The Council deployed a product called ContactPortal, which has the optional Mobility system enabled, allowing people to work flexibly. The reason for choosing this product was because they needed something to aid the mobility.
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