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Communications Service Provider Takes Advantage of Architecture Assessment, Leading to Breakthrough Results

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Executive Summary

Before implementing Microsoft Dynamics CRM, Elingo used multiple disconnected applications to manage internal processes and customer information. These disparate applications led to a high likeliness of inaccuracies, ambiguity, and duplication of data. Elingo wanted to reduce administrative overhead and improve operational performance by better harnessing the power of business data. Elingo implemented Microsoft Dynamics CRM, helping to make information management more structured, focused, and strategic. Now, the company can provide better support and maintenance services for its customers, ensuring increased customer satisfaction. In addition, Elingo has dramatically reduced time spent on administrative tasks and can run customer reports in seconds, saving valuable time.

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