Unified Comms Investigate

Communications Solution Increases Productivity for Global Conferencing

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Executive Summary

InterCall, the world's leading conferencing and collaboration service provider, offers a range of unified communications solutions, including design, implementation, and adoption services. InterCall wanted to use unified communications internally, to streamline communications and to become more familiar with issues its customers face. The solution needed to help teams connect more easily and provide flexible tools to support cross-functional workgroups. Many of its customers use Microsoft technology, so InterCall worked with SKT Business Communication Solutions to deploy Microsoft Office Communications Server 2007. Now, InterCall employees have access to voice over IP, instant messaging, presence, and collaboration tools. InterCall estimates that the new solution saved each pilot user about 30 minutes a week and could save as much as 15,000 hours annually when deployed companywide.

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