Project Management

Computacenter Germany Improves Customer Services With Automated Network Fault Management

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Executive Summary

As part of its managed network services, Computacenter must meet customer expectations as well as fulfill contractual performance agreements. To guarantee high network availability, Computacenter needs to monitor thousands of customer devices round-the-clock and resolve any faults. CA SPECTRUM Network Fault Manager (NFM) provides Computacenter with automated root cause analysis to enable it to identify and resolve customers' network issues more quickly. It also provides detailed historical reports that enable Computacenter to evaluate and improve its performance.

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