Condor Allgemeine Versicherung Insurance Company Finds New Approach To Customer Service
German insurer Condor Allgemeine Versicherung, founded in the 1950s, markets its products primarily through a network of 4,000 independent insurance agencies. Several years ago, recognizing the changes sweeping through the industry made possible by the Internet, the company decided to implement a centralized customer service center. To get more from its CRM investment and strengthen its competitive position, the company ultimately turned to HP to help it develop and implement a comprehensive CRM strategy. HP analyzed the existing Condor Oracle 99 application, then worked with Condor's internal IT team to implement the Oracle 2000 suite. With enterprisewide access to service center data, Condor is now more competitive, surveys reveal heightened customer satisfaction, and it is better positioned to leverage technology in the future.