Consultancy Boosts Client Satisfaction and Retention Using Unified Communications

Date Added: Mar 2010
Format: WORD

West Monroe Partners, a business and technology consulting company, justly prides itself on having a culture of close communication and collaboration. That culture helped spur the company's growth to 250 consultants in seven offices throughout North America in just seven years. With more of the firm's consultants isolated in geographically dispersed branches, collaboration became more difficult. To address the challenge, West Monroe Partners adopted Microsoft Office SharePoint Server and Microsoft Unified Communications technologies that deliver presence and instant messaging; Web, and video conferencing; and unified messaging. The result is better knowledge management and faster and fuller collaboration, which is paying off in higher client satisfaction and retention.