Enterprise Software

Consultancy Streamlines ERP Implementations, Boosts Customer Satisfaction

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Executive Summary

Microsoft Gold Certified Partner NeoProcess supports business customers with business process optimization and implementations of Microsoft Dynamics AX. The company experienced a rapid influx of new customers and needed to streamline implementations while enabling new hires and other employees to be effective. NeoProcess discovered and adopted the Microsoft Dynamics Sure Step methodology. NeoProcess uses Sure Step to structure consistent, efficient implementation processes and to manage communications and understanding with its customers and partners, providing the company with a way to achieve its goals. With Sure Step resources, NeoProcess consultants accelerate their productivity, set proper expectations with customers, obtain signoff at all critical steps, accomplish higher customer satisfaction, and communicate effectively with customers and global implementation partners.

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