Consultancy Targets End-to-End View of IT Health With Out-of-the-Box Solution

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Executive Summary

IT consultancy Avanade recently replaced its service management software with an early version of Microsoft System Center Service Manager 2010. The company is working to gain a holistic view of application health, provide better user service, and reduce costs related to incident management. Avanade anticipates a 50 percent reduction in support calls by empowering employees to solve common IT issues.

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