Enterprise Software Investigate

Consultant Improves Customer Satisfaction With Service and Support Plans

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Executive Summary

I.B.I.S., based in Atlanta, Georgia, is a Microsoft Gold Certified Partner that specializes in solutions based on Microsoft Dynamics GP and Microsoft Dynamics CRM. The company's goals are to maximize customer satisfaction with its Microsoft Dynamics solutions, enable customers to manage the cost of their IT investments, and keep both staff and customers current with evolving technology. For I.B.I.S., the Partner Advantage Plan for Microsoft Dynamics, the Business Ready Enhancement Plan for Microsoft Dynamics, and Microsoft Software Assurance help the company enhance both customer satisfaction and long-term loyalty. Now, the company's customers can predict and manage their IT costs over the complete software lifecycle and maximize the value of their Microsoft Dynamics solution through access to unlimited online training and other resources.

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