Converged 3Com IP Telephony and Data Solutions Improve Government Services

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Executive Summary

Surrey Heath Borough Council is located in Camberley, Surrey Heath, England delivers waste, trash removal, licensing for real estate development, as well as community safety, tourism management, and other government services. Surrey Heath adopted the vision of "Leading for Tomorrow," an operating principal aimed at providing the most advanced services available. Yet Surrey Heath lacked an adequate communications infrastructure to support this vision. Its traditional PBX that was unable to support a call center. Surrey Heath installed a network core comprised of two pairs of 3Com SuperStack 3 4924 switches and patented 3Com eXpandable Resilient Networking (XRN) technology. Surrey Heath installed 25 3Com SuperStack 3 4400 Power over Ethernet (PoE) devices, which each link to the core via redundant Gigabit Ethernet links.

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