Convergys Case Study: American Savings Bank

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Executive Summary

Serving the islands since 1925, the American Savings Bank is now Hawaii's third-largest financial institution, providing full-service consumer and commercial banking through 68 branches and nearly 170 automated teller machines. The Bank looked hard for a system that would be easy to use, that reflected the local Hawaiian culture, and that was fully tested and refined before it was deployed. American Savings Bank had previously relied on Intervoice for its IVR systems. After researching the industry's most advanced voice automation solutions, the bank customized, tested and deployed a speech application driven by Intervoice and running in a Cisco IP environment.

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