Council Transforms Revenues and Benefits Service Delivery With Enterprise Service Bus

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Executive Summary

Rotherham Metropolitan Borough Council in the United Kingdom wanted to reduce costs and improve public service delivery by offering more services electronically and by streamlining business processes. As a national leader in local government Information and Communications Technology (ICT), the council entered a joint venture partnership with BT - called RBT - to drive forward its modernisation agenda. As part of the programme to improve the collection of revenues and administration of benefits, the council decided to deploy an Enterprise Service Bus (ESB) offering. It also used the Microsoft Application Platform with Microsoft BizTalk Server 2006 as the orchestration layer.

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