Project Management Investigate

County Deploys Collaborative Social Services Tool, Wait Times Drop From Weeks to Hours

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Executive Summary

Boulder County, Colorado, provides services to 294,000 individuals through more than 100 local agencies and organizations. To enhance program efficiency and improve cross-agency coordination, the county deployed Efforts to Outcomes (ETO) software, a community-based, collaborative social services solution from Microsoft Gold Certified Partner Social Solutions. Now, multiple agencies within the county government - including Aging Services, Head Start, the Housing Counseling Program, and Community Justice Services - share participant data, resulting in coordinated services and reduced administrative overhead.

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