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The leading credit bureau of Brazil, SERASA Experian provides credit validation services to businesses and individuals alike. Not surprisingly, of the company's 3,000 employees, a team of 500 is focused solely on IT. This team is split evenly into software development and IT operations. SERASA Experian faced rapid growth over the last several years, and IT operations have become more complex. To improve IT operations, IT leadership understood it would need to take action. SERASA Experian chose to engage in a managed support relationship through Microsoft Services Premier Support, specifically for its Proactive Services and Service Management components.
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