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HarborOne, a leading credit union, balked at the growing expense of bringing branch managers and others to headquarters for weekly meetings and training that kept them from servicing customers. Instead, the credit union decided to try a unified communications and collaboration solution based on Microsoft software, with deployment help from Avanade. The financial savings are significant, eliminating the need to spend U.S.$150,000 per year for leased lines in branches. Additional cost savings come from replacing costly travel with Web conferencing that keeps HarborOne managers in the branches, where they better serve customers and save an estimated $75,000 to $100,000 in travel time.
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