IT Employment

Credit Union Stays Competitive With Better, Faster CRM Solution for Member Service

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Executive Summary

Desert Schools Federal Credit Union is one of the largest credit unions in the United States. To maintain that position, it must continue to provide member service that delivers competitive advantage. That's why it adopted a call center solution from Fiserv based on Microsoft technology. Now agents handle members' calls faster and more effectively; agent training focuses on service, not systems; and business agility is up, too.

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