IT Employment

Crisis Call Center: Nonprofit Cuts IT Work by $20,000 Annually, Boosts Reliability With Online Software

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Executive Summary

Crisis Call Center is a northern Nevada - based crisis-hotline service. For years, the nonprofit ran its entire operation on one aged server that was slow and unreliable, but there were no funds to upgrade it. Through a generous grant by local Microsoft Gold Certified Partner IQ Systems, Crisis Call Center licensed the Microsoft Business Productivity Online Standard Suite, part of Microsoft Online Services, which gives employees access to the latest communications and collaboration software over the Internet. The strategy has trimmed technology management work by U.S.$20,000 annually and eliminated a recurring capital expense of $15,000. Online access to documents and modern communications tools gives employees more time to help individuals in crisis.

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