Project Management

Critical Insight Into Operations Prepares IT Team for Ongoing Service Improvement

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Executive Summary

The AXA Group provides financial protection and wealth management to over 80 million clients worldwide. AXA Group took on the task of establishing a common server install process and image that would offer AXA Technology Services uniform servers, including drivers, operating system, folder structure, and more. Although a central service for server imaging would ultimately help AXA Technology Services lower costs and improve server quality, the OSSD team was still relatively new and focused primarily on technology, providing imaging more as a product than a service. As the first step, the OSSD engaged in the Risk and Health Assessment Program for IT Operations (OpsRAP) from Microsoft Services, a five-day engagement that includes two to three days of on-site work with a Microsoft operations consultant.

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