Cloud

CRM Vendor Quickly Adapts to New Platform, Adds Global, Scalable Delivery Channel

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Executive Summary

SugarCRM provides open-source Customer Relationship Management (CRM) software and focuses on its "Sugar Open Cloud" strategy, meaning that the company makes its applications available for a variety of on-premises and hosted service platforms. The independent software vendor recently ported its application to the Windows Azure platform to enable its customers and value-added resellers to take advantage of real-time scalability, geographically dispersed Microsoft data centers, and maximum data availability to gain high end performance without investing in additional infrastructure. The ease of deployment and pay-as-you-go pricing will also help customers control IT costs. Thanks to strong support for programming language interoperability within the Windows Azure platform, SugarCRM was able to complete the porting process with two engineers in about two weeks.

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