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AutoZubak challenge is to help callers reach the right person, the first time and meet the needs of a mobile workforce. AutoZubak decided to replace its standalone PBX systems with a centralized unified communications system that would send voice traffic over the existing IP network. They chose Cisco to overcome these challenges. They implemented Cisco Unified Communications. Replaced separate branch phone systems with a centralized Cisco Unified Communications solution, added Interactive Voice Response (IVR) and sophisticated call routing and provided sales associates with Nokia VoIP enabled dual-mode phones. The results of deploying Cisco were increased call answer rate and improved customer satisfaction.
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