Business Intelligence

CSC Australia Selects BMC Remedy IT Service Management v7

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Executive Summary

This IT infrastructure and services provider needed IT management tools that would allow it to seamlessly integrate with multiple providers and multiple systems. One of the biggest challenges was that it could not offer its customers proactive problem management. To solve this challenge, CSC Australia selected BMC Remedy IT Service Management v7. Today, CSC can assess historical incidents, search for patterns, and address problems for its customers, before they occur.

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