Tech & Work

CSK ServiceWare Rebuilds Contact Center to Improve Service, Increase Efficiency, and Cut Maintenance Cost

Date Added: Jun 2010
Format: PDF

CSK ServiceWare wanted to build a new information sharing infrastructure to strengthen and expand the collaborative contact center business model and keep server and software ownership to a minimum to reduce system maintenance costs. CSK ServiceWare selected Oracle CRM On Demand for its partner relationship management capabilities, which supported its collaborative business model and consolidated customer and service information in a single repository, saving contact center staff from searching for information in multiple applications.