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The Louisiana Department of Social Services (DSS) is responsible for administering numerous federally legislated and funded social service programs within Louisiana. The OFS was challenged by a paper-based tracking system that required employees to manually sort through file folders to compile the monthly, quarterly and annual reports that are critical to the agencies bottom-line. The OFS Fraud and Recovery Section selected Metastorm Business Process Management software to manage its investigative activities. Metastorm was selected for its dynamic Web-based interface and flexibility to integrate with a wide range of external databases, as well as its agility and control features such as the ability to access real time case information, create an audit trail, and revise agency processes on an as-needed basis.
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