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Dai Nippon Printing Co., Ltd. (DNP) is a leader in printing services in Japan. DNP had identified 15 key issues that were deemed critical to the success of the program, and focused on the four primary goals: Reach Kaizen of IT service management quality, increase operational capacity to handle more ASP services, improve IT service management process visualization and Standardize, knowledge sharing practices. To support the growth and business offering expansion, DNP IT Service Management Department initiated the IT Service Management Program in April of 2006 with the support of BMC Software and Proseed Corporation. The reason for selecting this BMC solution was its tight alignment with the IT Infrastructure Library (ITIL) and DNP's standardization on BMC Remedy IT Service Management applications.
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