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As one of Indonesia's leading network providers, ICON+ aims to become the preferred choice of provider of telecommunications services to corporate users. Today's service providers face fierce competition for market share. They are under pressure to retain existing customers and grow new revenue streams; whilst ensuring consistent delivery of high-quality service and end-user experience. Faced with similar challenges, it is essential for ICON+ to expand its network and client base, while increasing operational efficiencies. To achieve these goals, the company recognises the need to improve network visibility and its capacity to analyse service delivery. At the core of the Datacraft-designed IP network is VistaFoundation, a state-of-the-art technology platform from InfoVista, a France-based service-centric performance management software vendor.
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