DekaBank Improves Customer Satisfaction With Active Monitoring of Web-Based Business Processes

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Executive Summary

DekaBank Deutsche Girozentrale wanted to enable DekaBank to ensure the high availability and performance of 14 business-critical, Web-based applications with 3 million users of internet banking and intranet users and pinpoint the source of IT performance problems - a complicated process because the organization outsources hardware and network services to various service providers. The challenge was to provide an end-to-end monitoring tool that aids service level agreement compliance and sends automatic notifications in the event of a problem and isolate critical application issues. DekaBank Deutsche Girozentrale used Oracle Real User Experience Insight to monitor the performance and availability of sales channels for banking systems from an individual user perspective.

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