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DRMC faced the challenge of implementing new processes, integrating electronic medical records and of thoroughly training future system users on the new automation, especially nurses and clinicians who had historically limited exposure to computers. It needed to identify benefit targets early and to relentlessly pursue realization of those benefits throughout the implementation. IBM Global Business Services helped guide Delano Regional Medical Center in making key strategic decisions regarding future state revenue cycle and clinical processes. IBM also provided project management services and offshore interface resources.
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