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With 272 of their over 700 employees devoted to support, PracticeWorks, Inc. wanted to enhance their web-based support presence through remote support. They needed a solution that enabled a fast remote connection in order to deal with the support issues of their 37,000 clients quickly. However, their previous solution, Symantec's pcAnywhere, required a modem to modem connection, which frequently resulted in client-side issues with shared phone lines. Off late, after evaluating a number of other remote support solutions, PracticeWorks chose the Bomgar Box to fill its support needs. Bomgar allows them to offer clients a fast, simple way to give them access to their computers when they needed to fix their problems.
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