Project Management

Denver Water Works Toward One Call Resolution for Customers and Provides Access to Consumption Data

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Executive Summary

Denver Water wanted to implement monthly billing to communicate more frequently with customers and provide detailed water usage information and provided more efficient and effective customer service and support one-call resolution. The challenge was to improve flexibility and coordinate information across systems for billing, customer service, and water tap sales. Denver Water worked with Oracle Partners PricewaterhouseCoopers and Wipro Technologies to deploy Oracle Utilities Customer Care and Billing as Denver Water's new Customer Information System (CIS), completing the implementation in 18 months - on time and on budget.

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