Project Management

Department Store Deploys PeopleAnswers to Reduce Turnover by 39%

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Executive Summary

In large retail organizations, employee selection and retention play ever-important roles as stores are asked to reduce labor costs and maximize sales, while still providing exemplary customer service. In its pursuit of a larger share of the retail market, this store chain has long understood the value of associates who are able to deliver knowledgeable sales assistance and superior customer care. Since it takes time to fully develop these skills on the sales floor, store executives chose a proactive solution to minimize the issue of employee turnover. After an exhaustive, two-year selection process encompassing 30 vendors, PeopleAnswers' best-in-class behavioral assessment was chosen to help identify low-risk, high-reward candidates for multiple store positions.

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