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The Management Systems Division (MSD) team in Microsoft IT is responsible for planning and deploying Systems Center Service Manager across the management service support groups, which include Microsoft.com, Windows Update, MSDN, and TechNet.MSD wanted to replace in-house development tools that had been built over many years with a single solution. These tools had become expensive to maintain and were not particularly seamless. Based on the expected incident volume, the team chose to implement System Center Service Manager in a four-server configuration. The System Center Service Manager console provides a comprehensive look at the whole system.
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