Developing a Companywide Talent Management System to Deliver, Track, and Analyze the Progress of Online Learning

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Executive Summary

Capitec Bank business Challenges is to manage rapid growth without jeopardizing unparalleled customer service, comply with new legislation on lending policies, track learning activities across bank branches and overhaul paper-based training system. Capitec, with SumTotal partner LR Learning Solutions, launched a companywide talent management program dubbed "E-village" based on the SumTotal Learning Management solution that delivers, tracks, and analyzes the progress of online learning. They replaced paper-based processes quickly and cost-effectively, provides managers the opportunity to give immediate feedback and direction, gives employees more personal access to learning, enables employees to drive their training and development and improves tracking and reporting of learning activities.

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