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DnB NOR invests in Business Process Management (BPM) to accomplish business goals connected to cost reduction, process improvement, and customer satisfaction across the group. The digitalization program is a major contributor to the group's BPM effort: its main objective is to automate processes for credit handling and daily banking. DnB NOR chose to first automate the credit-evaluation process because it included several manual steps that did not add value. To automate the process, and others in the future, DnB NOR needed a strategic technical BPM platform. The group engaged Microsoft Services to reduce risk and deploy a BPM platform using Microsoft BizTalk Server 2009 as the central component in a service-oriented, bus-based architecture.
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