DnB NOR: DnB NOR Automates Processes With a Business Process Management Platform
DnB NOR invests in Business Process Management (BPM) to accomplish business goals connected to cost reduction, process improvement, and customer satisfaction across the group. The digitalization program is a major contributor to the group's BPM effort: its main objective is to automate processes for credit handling and daily banking. DnB NOR chose to first automate the credit-evaluation process because it included several manual steps that did not add value. To automate the process, and others in the future, DnB NOR needed a strategic technical BPM platform. The group engaged Microsoft Services to reduce risk and deploy a BPM platform using Microsoft BizTalk Server 2009 as the central component in a service-oriented, bus-based architecture.