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With its head quarter in Lake Oswego, Oregon, Dolphin Software, a privately owned software company, creates software products and services. Dolphin Software helps their clients in handling environmental reporting and reducing safety, financial and legal risks through a comprehensive, integrated compliance approach to environmental, health and safety regulations. The company has the come up as the leading provider of data-management tools for a wide range of businesses that handle, store and use hazardous chemicals. With rapid growth in business, needs of Dolphin Software's sales and customer service teams also grew. Now they were required to accurately and efficiently track sales prospects and opportunities and customers and accounts. This called for implementation of a complete CRM system. The company decided to install Maximizer Enterprise software, a leading provider of simple, accessible, customer relationship management (CRM) solutions catering to small and medium-sized businesses. The case study describes how the solution was offered through the installation of Maximizer Enterprise. With this, the company was able to shorten the sale cycle, gain insight into each sale opportunity and its status in the pipeline. The staff could also easily access documents in the database any time. This showed positive results and helped company in increasing its revenues by fifteen per cent. The company also figured on the Deloitte & Touche Technology Fast 50 for a seventh year in a row.
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