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Dresser Inc. wanted to make it easier for customers to deal with the company from initial quote through to order delivery and gain greater visibility into production costs to ensure accurate pricing for the company's highly specialized products. The challenge was to enable engineering resources to focus on exceptions and strategic projects instead of routine specifications. Dresser Inc. deployed Oracle Configurator as part of an integrated enterprise resource planning implementation to accelerate the lead-to-order acknowledgment cycle, improving customer service and satisfaction.
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