E-Commerce

Duke Energy Brasil Gains Competitive Advantage in Customer Relationship Processes

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Executive Summary

Duke Energy Brasil wanted to monitor sales contracts to improve relationships with industrial clients and minimize errors in managing client relationships and improve financial data processing. The challenge was to reduce the time required to close monthly invoicing and send electric energy bills to clients and establish internal procedures to accelerate making proposals and issuing contracts. Duke Energy Brasil worked with Oracle Tax and Utilities Global Business Unit to implement Oracle Utilities Customer Care and Billing and accelerated preparations for energy auctions by ensuring the inclusion of new customers and that invoice emission reports were accurate.

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