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University of Toledo Physicians had countless boxes and file cabinets full of payor records stored on and off-site. If someone needed a copy of a record, a courier was sent to an off-site storage center to search for a specific paper file. It typically took 24-48 hours to return a file. To gain control over their data, UTP tasked Sue with an assignment: find a document management system that will put documents - specifically explanation of benefits (EOBs) - in easy reach.
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