ECI Telecom Cuts User Training Time and Cost by 50% With Flexible, Chinese-Language Learning Tool

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Executive Summary

ECI Telecom Ltd. wanted to roll out Oracle E-Business Suite applications, already used by 1,000 staff in Israel and 10 other locations, to 200 new employees in China and meet the needs of both competent and inexperienced IT users. The challenge was to train users rapidly and cost effectively in an expanding business with a growing user base and build a comprehensive repository of re-usable, classroom-based courses; context-sensitive, self-service, user-centric tutorials; and supplementary learning materials in Chinese. ECI Telecom Ltd. implemented Oracle User Productivity Kit, a suite of flexible training and content-development tools available in 21 languages, including Chinese and used the tool's advanced, collaborative design capabilities to define system transactions prior to the implementation and create scripts for user acceptance testing before rollout.

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