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Reliable phone service is key to the organization for communicating with current and potential clients, whether scheduling routine appointments or use in an emergency situation. The existing Edgewater phone system was frequently down due to bad weather, lacked even the simplest productivity enhancing features, and cost the organization a considerable amount of money each month. Working with VoIP telecommunications provider, JEP Communications, Edgewater deployed an organization-wide hosted VoIP network consisting of nearly 200 Polycom desktop solutions, including the Polycom SoundPoint IP 650 and SoundPoint IP 331 phones. The systems are in use every day, primarily for client calls but also for communicating with other agencies such as hospitals, courts, police, social services, and mental health organizations.
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