Enterprise Software

Educational Testing Service Advances To High Performance By Outsourcing Its Supply Chain Operations

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Executive Summary

Founded in 1947, Princeton, New Jersey-based Educational Testing Service (ETS) was established to develop, administer and score tests for its sole client, the College Board. The company realized that it needed to significantly improve that supply chain if it hoped to penetrate new markets. Efficient and effective supply chain operations would provide ETS with the agility to more easily leverage new opportunities to grow and increase revenues and advance its mission - as well as reap significant savings. The company chose Accenture based on its strong track record in business process outsourcing (BPO) - skills that help nonprofits develop models of operations that yield new process efficiencies - and also for its strategic consulting and other professional services capabilities.

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