Banking Investigate

Egyptian Bank Enhances Customer Loyalty and Efficiency

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Executive Summary

Egyptian Bank challenge is to improve customer service in a competitive marketplace with increase productivity and reduce the cost and complexity of back-office operations. They got technical solution with financial services intelligent network, to optimize the branch network and data center environment, New networking infrastructure aligns exactly with business need, Unified Communications is improving service and cost while reducing complexity and call center builds loyalty and provides channel to market. As a result telephony costs have been slashed by 30 percent, improved efficiency is leading to longer public opening hours and bank counter queues have reduced by 40 percent.

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