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With the airline business subject to fierce competition, El Al needs to offer superior services to attract and retain customers. To increase both customer choice and operational efficiency, El Al wanted to make greater use of its website, which meant safeguarding the performance of its underlying infrastructure and applications. With the CA Wily APM solution - CA Wily Introscope and CA Wily Customer Experience Manager monitoring its online applications and transactions, El Al can identify faults before they impact staff or customers. As a result, application response times and availability have improved considerably as well as the end-user online experience.
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