Download now Free registration required
Customers want their transactions processed quickly and accurately. The performance and availability of Elavon's processing systems is therefore key to maintaining service levels for its rapidly expanding customer base. With the company already processing one billion transactions every year, Elavon needed to find a way to cost-effectively optimize the performance of its IT infrastructure. To ensure it can meet the availability demands of its customers, Elavonhas transformed its IT operations with ITIL best practice and an integrated approach to Enterprise IT Management (EITM). This has enabled Elavonto integrate and automate core processes, such as Incident & Problem Management with Change Management, while supporting sustainable compliance and virtualization strategies.
- Format: PDF
- Size: 0 KB