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ESA is growing quickly through acquisitions and new product lines. To avoid quality of service problems and system failures while providing services to an expanding user base, the IT team requires visibility into networks, systems and applications. Service automation and remote management capabilities are also needed to allow the IT staff of 48 to meet demands at Elbit's geographically scattered locations. Practicing Enterprise IT Management (EITM) concepts, ESA uses a number of integrated CA service management products and solutions, including CA Service Desk, CA NSM, CA Service Level and Catalog Management products, CA CMDB and others. The resulting solution gives the IT group in-depth network and application visibility and the far-reaching control necessary to expand their service footprint while maintaining the size of their staff.
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